Frequently_Asked_Questions

= Frequently Asked Questions at the Reference Desk =

Computer Troubleshooting
If the mouse or keyboard stops working on a computer, try unplugging them and plugging them back in again. Sometimes this can unfreeze them. If not, try restarting the computer.

The library computers don't need a login password. Students should just click "ok" when they see the login box. If there is no username located within the login box, then it should be typed on a piece of paper somewhere on the computer.

Wireless Access Problems
Check to make sure that the laptop wireless card is turned on. There is often a function key with a wireless symbol that will turn wireless on and off. This can easily be turned off by mistake. Just hold down the function key and press the wireless key to check. *Note this may be different on each laptop.

Student Computing Services has directions for setting up personal laptops on the wireless network here: http://www.coastal.edu/scs/index.html?type=wnc. Try going through these steps with the student and see if you can spot any problems.

Course Reserves
If you can't find the MLA or APA citation manual at reference, there are extra copies on library reserve that students can check out to use in the library.

Blackboard Issues
Pdf printing problems--one solution is to right click inside the box you are trying to print. A new print menu will appear and proceed as usual.

Microsoft Office 2007
To adjust line spacing students must be in the Page Layout menu of Word. From there they must select the mini Paragraph menu from the bottom of the tool bar.

If powerpoint lecture notes need to be printed, then make sure that the "print as handouts" box is selected so that it prints six slide a page instead of just one slide a page. This will save time, supplies, and more importantly money.

Students looking for Microsoft programs we don't have (like Project) should check upstairs in the computer lab. Often they have 2 computers designated for special programs. The lab attendant should be able to tell students which computers to use.

For a visual guide to creating links within a Word document, click here:

[|linking_within_word_2007_documents[1.doc]]

Printing Problems
Library computers on the first floor and all library laptops print to the first floor circulation desk. Library computers on the second floor and all computers in the second floor computer lab print to the second floor computer lab printer. Students cannot print from personal laptops to a library or computer lab printer at this time (but they can borrow a flash drive, save their file, and open it on a library computer for printing).

Students can print double-sided from the library computers. In order to do this you must go into the properties on the print menu, select printing shortcuts, and then click on double-sided (duplex) printing.

If there are issues printing from Excel check to make sure that students are printing to the correct sized paper (letter). If the print area is too large and the computer defaults to legal size paper the document will not print.